Returns and Exchanges


GARMENTS

We will gladly exchange or refund your credit card, for any garment in which you are not completely satisfied. Please email us at seraphimstore@gmail.com so that we can send you the address where the package must be returned to.The item(s) must be returned within 30 days of their delivery date in perfect condition - unworn and with tags still attached. If tags are not attached to the garment, we cannot process your refund. Sorry for any inconvenience caused. 


JEWELLERY

For hygiene purposes, we can only refund or exchange jewellery if the piece is faulty - not if you change your mind. Please email us at seraphimstore@gmail.com so that we can send you the address where the package must be returned to. The item(s) must be returned within 30 days of their delivery date. 

Please allow up to 2 billing cycles for your credit to appear on your statement. Please note, we cannot refund or exchange any items that have been worn and are without tags.